CRM for Contact Centers

Today contact centers' issues and challenges vary from one center to another. However, most contact call centers find the consistent challenge of high turnover, both within the customer base and the employees. The need for improvements and increased results are worldwide with all contact and call centers.

Customer Relationship Management (CRM) software is the basis to improve productivity, increase results, develop customer relations and problem solve in a timely manner resulting in lower customer and employee turnover for contact and call centers.

VISUAL ELECTRONICS specializes in business and public sector contact centers. Our services include configuration planning, implementation, workflow and routing, security, data integration, active directory, exchange service, dashboards, applications and various ERPS.

Features for Contact Centers

  • Telescripts
  • Incident Management
  • Automatic Escalations
  • Integrated Desktops
  • Knowledge Base
  • Center's Analytics
  • 360 Customer View
  • Data Base
  • Cross Sell
 

CRM Sales Management

  • Lead Opportunity
  • Catalog, Literature
  • Task Activity
  • Quotas, Territory
  • Reporting, Activity, Pipeline

CRM Customer Service

  • Case Management
  • Service Request
  • Contract Management
  • Queuing
  • Customer Service Reporting
  • Knowledge Base

VISUAL ELECTRONICS' implementation methodology is a proven practice to accelerate and minimize risk for a smooth delivered solution. Our team of experts and consultants use rapid standards and processes to achieve the results on time and within budget.

That's Our Commitment

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Visual Electronics, LTD.

8200 E. Pacific Place, Suite 103
Denver, CO 80231
Phone: 303-639-8450
Toll Free: 800-622-9893
Fax: 303-369-2635